Q: What are specialty rentals?

A: We're so glad you asked. We rent one of a kind décor items that we have carefully picked out to elevate any vision – classic, modern, boho, industrial, rustic, you name it! We have spent years collecting the perfect specialty decor pieces so that you don't have to. Simply pick out the pieces from our inventory you need to enhance your vision.

Q: Will specialty pieces fit into my particular style vision?

A: Absolutely. Whether you are going for a modern, boho, classic, whimsical, or rustic wedding, we will help you pick out the perfect pieces to complement your style. Need some ideas? Let us brainstorm with you!   

Q: Do you have a show room we can visit?

A: We do not have a showroom! Because we operate out of storage, we have worked hard to make our website a virtual warehouse of sorts where all of our rentals are pictured and priced. If you have any further questions about items that can’t be answered from looking through our website, then feel free to reach out!

Q: I found exactly what I was looking for! How do I reserve it?

A: We're so glad! Because many of our items are unique, they ought to be reserved as early as possible. To get the reservation process started, we have a short questionnaire for you to fill out, and then we will get back to you promptly with availability information.  

Q: How long can I rent pieces for? 

A: Our prices are based off a rental period of 1-3 days. If you need more time, just let us know.

Q: Do you deliver?

A: We do offer delivery and retrieval services within a 60 mile radius! Fee based on mileage and the size of the load.  Some items require delivery, but others can be picked up at our location in Cleveland, TN if you prefer - we’ll just need to make sure you have an appropriate covered/enclosed vehicle and supplies (blankets, straps, etc.) to ensure they can be safely transported. Our delivery/retrieval service fees are based on mileage and size of the load, so shoot us an email if you'd like more info!

Q: Do you ship your rentals? 

A: We do not ship our rentals. Rentals can be picked up/dropped off from our location in Cleveland, TN, or they can be delivered if within a 60 mile radius (fee based on mileage and the size of the load).

Q: how does reservation and payment work?

A: We require a 50% non-refundable deposit to be paid in order to reserve our one-of-a-kind pieces for your special date. The remaining 50% will be due 30 days prior to your event.

Q: Do I have to return tableware items cleaned?

A: We provide all of our dishes and glassware clean and ready to use. After use, rentals must be thoroughly wiped or rinsed to remove all food residue, then placed carefully back into their containers as they were received. Extra cleaning charges will be incurred for not adhering to these guidelines.

Q: Oops, we broke something! What now?

A: Things like that happen from time to time. A 10% wear and tear fee is charged on every invoice to cover basic wear and tear, but if any piece is broken, severely damaged, or missing upon return, you will be charged the cost of replacement or repair for that item in addition to the 10% fee. This is usually three to four times the rental cost of an item, but it varies per item. You will be billed for this amount separately.

Q: What is wedding design?

A: We’d love to tell you more about our wedding design services! Head over to our Design page to find out more.

Q: Does tcq have any career opportunities?

A: We often have seasonal delivery crew positions available and are always on the lookout for hard working, able bodied, and detail oriented candidates to join our team! Positions do require working weekends/flexible hours and could be a great fit for college students who are available to work around their class schedules. If you are interested in more details, email your resume to thecopperquaildesigns@gmail.com